Custom Dialplan - Softphone doesn't record but DISA does

[cynjut (Dave Burgess)]

@jacobs

The only problem with that method is it seems to block me from setting the CID and the CID is always being set to the number on my trunk.

I’ve posted about Caller ID before, and your logs should be helping you narrow down where the jam up is, but here are some pointers:

Incorrect Caller ID after forwarding call to Follow Me number

There are lots of places where CID can go wrong, especially if what you’re seeing actually makes sense. The trunk provider can override your Caller ID all day long. The trunk itself, if set up with one, can override the CID of the extensions. The the outbound route for the cell phones is not marked as an “intracompany route” the caller ID will usually get overwritten with information from the route or trunk. There is a module called “Set Caller ID” which I use whenver I want to send a call out…