CRM Module - what records does it exactly ingest?

I know that if a record (lead, account, contact) exists it will attach call records to it, but I want to confirm that even if they don’t exist, the records are still pushed to my CRM and stored there.

I’m trying to build some custom call reporting, so this would be a required feature.

Is there a way I could modify the module to push CDRs to the CRM even if a lead/contact didn’t exist?

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