CRM Link + Zoho: No call duration nor recording

Commercial Modules
1

I’m using the free 1-month trial of CRM Link. I have followed the setup instructions without any issues. When I place an outbound call, I see a new call record in Zoho CRM > Calls. But, there’s two things missing: call duration (always set as 0:00) and call recording (there’s no hyperlink or attachment - I’ve tested with both settings)

I do have recording enabled on the extension making the call, which is also the extension that’s linked to the Zoho user.

Any advice?

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:raising_hand_man: Looking for any help, please.

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