WAV Microsoft Signed 16-bit PCM 8000hz mono (I am surprised searching the forums on this turns up no results)
But when I log into the UCP I can not upload a greeting. It just hangs (all night I have confirmed) regardless of browser. I also want to confirm the audio format for the IVR/System Records.
I dont know why this info isnt listed where you upload, and it offers half a dozen formats for you to “convert to”?. That would lead me to believe you could upload anything and convert it to a supported format. So that is confusing since everyone I have ever seen discuss this mentions a very specific audio format and bit rate, etc, etc need to be used.
It doesn’t solve your immediate problem (there’s probably one of the things that’s causing a problem) but it should get you closer to solving the native problem. If you can get the files onto the actual phone server, you can do a lot from the command line and see what kinds of errors “sox” will give you.
you can record your greeting direct from the PBX, just dial *97 and fallow the instruction, after that if want to edit the audio you can download the AUDIO from the PBX
At any rate, when I did upload a voicemail greeting to users in the UCP they convert succesfully but when you call that extension the greeting doesnt play. Does there need to be an initial voicemail setup performed by the user first?
No but you need to upload a file first that won’t crash underlying programs. You keep jumping around in this thread and all I can say is that we need to work on one issue at a time
