Conversion tool fails while transferring qxact reports module

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Module qxact_reports … qxact_calls qxact_agent_callsERROR

2

Invalid response when sending for conversion: ‘Slim Application Errorbody{margin:0;padding:30px;font:12px/1.5 Helvetica,Arial,Verdana,sans-serif;}h1{margin:0;font-size:48px;font-weight:normal;line-height:48px;}strong{display:inline-blo ck;width:65px;}

Slim Application Error

The application could not run because of the following error:

Details

Type : PDOException
Code: HY000
Message: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away
File: /usr/local/convert/sangoma/Database.php
Line: 536

Trace

#0 /usr/local/convert/sangoma/Database.                                                                     php(536): PDOStatement->execute(Array)

#1 /usr/local/convert/sangoma/Database.php(254): Sangoma\Database->insertBlob(’[{“id”:"1318043…’, ‘json-arr’)

#2 /usr/local/convert/sangoma/Modules/BaseModule.php(35): Sangoma\Database->setConfig(‘contents’, Array, ‘qxact_agent_cal…’)

#3 /usr/local/convert/sangoma/Modules/BaseModule.php(56): Sangoma\Modules\BaseModule->insertRows(‘qxact_agent_cal…’, Array)

#4 /usr/local/convert/sangoma/Conversion.php(86): Sangoma\Modules\BaseModule->processRows(‘qxact_agent_cal…’, Array)

#5 /usr/local/convert/web/api/index.php(83): Sangoma\Conversion->tableSubmit(Object(Slim\Http\Request))

#6 [internal function]: Closure->{closure}(Object(Slim\Http\Request), Object(Slim\Http\Response), Array)

#7 /usr/local/convert/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(41): call_user_func(Object(Closure), Object(Slim\Http\Request), Object(Slim\Http\Res                                                                     ponse), Array)

#8 /usr/local/convert/vendor/slim/slim/Slim/Route.php(344): Slim\Handlers\Strategies\RequestResponse->__invoke(Object(Closure), Object(Slim\Http\Request), Object(Sli                                                                     m\Http\Response), Array)

#9 /usr/local/convert/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(116): Slim\Route->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response))

#10 /usr/local/convert/vendor/slim/slim/Slim/Route.php(316): Slim\Route->callMiddlewareStack(Object(Slim\Http\Request), Object(Slim\Http\Response))

#11 /usr/local/convert/vendor/slim/slim/Slim/App.php(438): Slim\Route->run(Object(Slim\Http\Request), Object(Slim\Http\Response))

#12 /usr/local/convert/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(116): Slim\App->__invoke(Object(Slim\Http\Request), Object(Slim\Http\Response))

#13 /usr/local/convert/vendor/slim/slim/Slim/App.php(332): Slim\App->callMiddlewareStack(Object(Slim\Http\Request), Object(Slim\Http\Response))

#14 /usr/local/convert/vendor/slim/slim/Slim/App.php(293): Slim\App->process(Object(Slim\Http\Request), Object(Slim\Http\Response))

#15 /usr/local/convert/web/api/index.php(146): Slim\App->run()

#16 {main}
’
3

The system was unable to write to the database. That’s not good.

4

How is that possible… it’s a new system, only difference is the doner machine 32 bit and new machine is 64bit… how can i rectify the issue?

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