We just switched internet providers in our office. I am now just working on the FreePBX machine, but it wont let me connect via online or via console cable.
To start, the online port, set by the switch is in the scheme of 192.x.x.x (what it used to be) when now it is supposed to be in the scheme of 10.x.x.x.
Next, when I try to direct connect with the cable and Putty, it never works. It simply makes a sound signifying that it cannot connect. I have confirmed the COM port as well. Note, this is my first time doing a direct connect.
Do I need to factory reset the Sangoma box to get its new IP address? Also, what I am doing wrong with Putty?