I’m a bit confused. For first, i used regular ring groups which are processed by an IVR and it’s digits.
Its working fine - but its actually not a real queue for sure. The calls are hanging up when the number of seconds is reached but the caller needs to be in a queue for a long ttime (when a lot of customers are calling e.g). We are using static agents.
So - but here’s the “problem”. The queues are (and i absolutely dont know why) using differend ring strategys as the ring groups. I need the memoryhunt-strategy to use it in the queue.
There’s an linaer-strategy, but within this strategy the call ends in a extension and goes right to the next one. I dont know what the “rrmemory” does because setting this one up it’s actually the same like linaer, i dont figure out the difference for now.
Is there any way to configure the memory-hunt feature within a queue?
Thanks a lot!