As a non-IT person that’s been hacking away with guides all week (and finally seem to have everything working), I wanted to see if I couldn’t get some opinions on how to improve my setup, which seems a bit cumbersome to me.
PBXact with voip.ms. Everything is update and using Zulu 3 as well (in addition to the other typical modules that I would need to setup).
My test setup has three endpoints. I have four DIDs from voip.ms. Four trunks set up in my PBX. Each endpoint has two extensions (account 1 and account 2). Each trunk has its own outbound and inbound route.
One trunk is a “Main Office” line that rings all three phones at once on the DID associated with that. (Each phone also has an extension which is the Account 1 for eventual use with an IVR.) Single outbound route used by account 1 on every phone so the main company phone number is the CID.
Three other trunks are all the direct lines, that route each of the three phones with their own DID. (I set this up so that users could have a direct line that would act as a “mobile” line for customers to contact direct if necessary. Did it this way so that it could either ring at their desk or they can set up Zulu on their phones for this extension as well and have a mobile solution. It would allow employees to call customers back either from mobile or desk phones on their “direct/mobile” line and the CID would be that number.)
This seemed a little cumbersome to me, but I didn’t think that Zulu was designed to work as strictly a softphone, so adding the second account to each phone was the solution for that. That part doesn’t seem too clunky.
The cumbersome part was the four trunks. It seemed to me that I should be able to make a single trunk with my main account at voip.ms and have all the extensions use this and have CID override settings for each extension. However I couldn’t get the CID override to work. (I’ve seen a bunch of posts about that and tried most of it, the only thing I can figure is that my account settings at voip.ms are prohibiting this. I have a support ticket in to request information on this as it’s my last place to troubleshoot.)
Like I said I just wanted to make sure that even though it’s cumbersome that I’m not doing something that’s just way wrong and definitely going to cause problems down the road. The multiple trunks and subaccounts seemed an obvious place for issues (but I guess a single issue wouldn’t take down the entire system like it would if it was only on a single account).
Any advice on how to make this better is appreciated. And like I said this is not my field at all so you may have to explain it to me like I’m an idiot. I won’t take offense, I’m very honest with myself 