latest freepbx distro.
here is my task:
I have many inbound routes based on DID coming from my E1 with the same queue A as destination.Everything is working fine so far.
Now comes the hard part.
When no agents are loged in to the queue i want the calls to be routed to an announcment that is different for every DID.
If no agents loged in in queue A then play annaouncment 503ann.
If no agents loged in in queue A then play annaouncment 504ann.
Best idea I have is to send the failover to a custom destination that you will have to write to cover your mappings of dids to announcements.
Any help on how this custom destination should look like ?
I am new in freepbx.