Greetings,
What would be the best way for a call center to remain compliant with FCC do not call registry using FreePBX?
Thanks in advance for helpful answers.
I included it in the call management app at the list entry level. Simple don’t schedule calls that are on the list.
Interesting. I would imagine, after a legit call center registers with the FTC, and are given access to the national DNC database, real time integration is possible. Otherwise, a legit call center would not be compliant with that ever changing DNC database.
Because of the way that the amount of information in the databases (the DNC and ours), I’d rather not be doing that in real-time. My system processes the numbers on the import (since the customer has customers) and again when I process them into the dialing queue (timezone/area code presort). That way, we’re never more than about 30 minutes behind the big database in the sky.
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