Has anyone else observed that commercial support is almost non existent? A support call I logged a while ago was a painful experience, with follow ups only when hounding them (was a bug in the product), and again recently logging a call, with no response in a couple of days - which again is for something I believe is a bug.
support is alive and well and feedback is overwhelmingly positive
if you have an issue you can always ask the tech to escalate the matter and request a manager call you back
we have defined parameters for initial response , resolution is not something we commit to a timeframe on with respect to general freepbx module support
there are cases where a bug is such a rare occurrence with a not so common use case it may stay a bug
anyway feel free to reach out to me directly 920 886 0227
Ive used commercial support a few times over the past month and response has always been pretty quick and daily feedback, testing, SSH, updates, from the assigned tech.
So following on from my post, we got a response, and a workaround… that mostly works… however causes me some other pain.
But no other updates since then; with R&D - and when I read Chris comment above - maybe it will never be resolved… Sounds like in NA they dont have the option to do what I want to do, so probably ‘not so common use case it may stay a bug’ might apply…
But yes, I totally agree, support used to be good, and responsive… now, it can be good, it isn’t overly responsive, and you need to keep pushing to get anywhere - unless its something simple, in which case you better off using the community anyway