I am in a bit of a pickle… I have 30 Polycom VVX 410 phones deployed and working seamlessly. I just want to “customize” the look of the home screen. Those not familiar with the model, it has a 12 button screen (6 on left, 6 on right), plus 4 soft keys on the bottom. Right now, Buttons 1-4 are lines for the users and they work fine configured via EPM. But I want to make buttons 7-12 speed dials to extensions/paging groups. I set them under EPM as speed dial, but they do not show up after a reboot/update. I have tried making them BLF and BFL+XFER as well. Neither option works. If I change them to Line keys, then it just fills in more lines and ignores the “value” I have filled in.
I could program each by hand, as it is only 6 speed dials, but I had hoped EPM could do this for me…
The left six come up perfectly - including a transfer button (Park-It!) and two appearances for the the first two parking slots (Park-71 and Park-72) but the right hand buttons show nothing - looking at the XML now…
The EPM generates a mac-features.cfg file and here is what the 9th line looks like:
So it stops after the 6th button - How can we change the EPM to include all the code for all 12 buttons - If you add the proper code by hand, it works (attendant.resourceList.7 through attendant.resourceList.12) but that kind of defeats the purpose.
It appears that the VVX410 was excluded from the list of phones that buttons 7-12 work for, under the “Basefile Edit --> MAC-features.cfg” section of EPM. It had the VVX400 but not VVX410. Once I added it to list for buttons 7-12 under the profile and rebooted, the extra buttons I programmed appears just fine!