Greetings! We are currently using the latest version of the Commercial Endpoint Manager and it has been working flawlessly for us. However, we recently ordered some of the new Polycom 411 phones and they aren’t currently listed in the EPM Polycom supported phones. Will the 410 option still work to configure them or is there a way I can manually add new phone models myself or does this have to be done by the developer and pushed out at next update?
Second issue we just recently came across is when choosing different firmware versions, the EPM shows downloading and installing new firmware forever and never shows that it was successfully installed anymore. It used to display a green indicator below slot 1 and 2 for the success of the firmware installed. Now all it shows is the blue notice saying it’s downloading and installing. This changed when we applied the latest module updates. Is there a troubleshooting path you recommend to determine the cause or is it possible I broke something? We are using both CISCO and Polycom phones.
PBX Firmware: 6.12.65-32
PBX Service Pack: 188.8.131.52
Commercial Endpoint Manager: 12.0.13
Thanks in advance,