So it looks like we will be replacing Cisco Unity with FreePBX for voicemail only as it does everything we need. The one request I have received from management is to remove the “Comedian Mail” announcement when dialing in to check your email. Is there any way to do this so that the first thing a caller hears is the “Mailbox” prompt instead of the “Comedian Mail” prompt?
There are several prompt files out there. Under what conditions do you get the “Comedian Mail” prompt? Is it when you dial *97 or *98 for voicemail. Do you get it AFTER a user has set up voicemail with the permanent password and has recorded their name?
This is for when you dial *98. It is the generic login to voicemail from off campus. I tried a silence file, but it seems that the “Comedian Mail … Mailbox” prompt is all one prompt and not split into two. When I use the silence file all I hear is the “Password” prompt.
I should have included this in my first comment, but here is a hacked up vm-newuser.gsm which says “Welcome, Voice Mail System, first I will guide you through a short setup process.” Thank you jsherk for pointing out that this file needed to be changed as well. You can download this changed file here: https://www.sugarsync.com/pf/D372457_86_065138192
First, thank you to those above for the tips and Bill for the “Mailbox” only sound file. I have taken that file and added it to the end of the “Voice Mail System” file (/var/lib/asterisk/sounds/voice-mail-system.gsm) to create a “Voice Mail System Mailbox” prompt. You can download it here: https://www.sugarsync.com/pf/D372457_86_065153226