I’ve purchased web callback and it works fine. I am now trying out queue callback…which also works fine as a break out from a queue.
Is it possible to combine them without getting 2 calls?
Its easy to use a queue as a destination for webcallback and then break out from the queue to queue callback, but that involves 2 phone calls. First from web and then you need to accept queue callback and then waiting for that call. I want skip the first call and go directly into the queue directly from webcallback.
I see queue callback as a destination for webcallback, but I dont understand how to assign it to a queue from que queue callback.
What Am I missing?
PS.- I want to replicate google’s and amazon’s support system. You just type in your phone number on the website and they call you when you are next in line. They dont give you an option to sit and wait on hold.