we have a call in voice mail added to one of our IVRs where employees call in when they’re going to be out for work.
currently the receptionist listens to all the voice mails and then enters all the appropriate information into a sharepoint list that supervisors and whoever can look at to see if someone in their area has called in for the day.
as you can imagine, people aren’t great about providing the required information (like supervisor, department, etc…). we want to start forcing people to provide their badge numbers when they call in.
i’m looking for a way to have the IVR or Voice mail require/request that they enter their badge number as part of the call in, and then pass the entered number on to whoever is listening to the voice mails so that they have a definitive number no matter how hard it is to hear the person on the call or how poorly they speak.