We have a customer using Snom 870’s and FreePBX.
They’re a law firm trying to utilize both user codes and account codes for making long distance calls. They need to track these for billing purposes. I turned on CMC on the phones and this is what’s happening. The user dials the number they’re calling, then presses the check mark, next they press the CMC soft key and they’ve tried to input their user ID code which is 3 digits followed by a client account code which is 5 digits.
When I look at the mySQL database table under account code, all I see is the 3 digit user ID, not the rest of it. The rest of it, the client account code is nowhere to be found in the table.
Am I looking in the wrong place? Does anyone know where this might be? Any help at all would be greatly appreciated.