We use ClearlyIP phones in our school district. We are currently sitting around 180 devices.
We have been running into an issue where caller IDs have been displaying outdated/stale information. For example, new principal calls a teacher, teacher’s phone shows the new principals face for the contact photo, but the caller ID shows the name of the old principal. After some digging, I determined it was because the phone’s directory wasn’t updating when extensions were renamed.
I contacted ClearlyIP for assistance with this. They told me I would need to rebuild all the phone configs in order for the directory to update. That’s quite the chore when you are working with 180 devices.
Has anyone else using ClearlyIP devices ran into this issue? How did you work around this?
Have you tried testing this by going to Clearly Devices and rebuilding a small sampling to confirm this is the fix? How is your Directory compiled are you doing AD Sync with user management? I have had pretty positive experiences with that team there they really know their stuff with FreePBX.
Another Recommendation, I have is possibly posting this question on this community, there are sections for Clearly Devices as well. https://community.tangopbx.org/
Yes I have tested and confirmed that rebuilding the phone config does get the directory properly updated.
We are not syncing the directory through AD, we are just using the built-in directory in FreePBX.
I usually have great experiences when contact ClearlyIP for issues, and have always gotten my issues resolved. It’s just wild to me that their fix for an issue like this is to rebuild the phone configs every time.
Sorry to hear this Chad. If you weren’t satisfied with that answer, I have had success in both implementation and feedback in the feature request section in their portal. Something I have always appreciated from ClearlyIP is the features they have implemented that save my colleagues and I precious time.
Thanks Taylor, I submitted a feature request. Like I said, I’ve always had great experience with dealing with Clearly’s support team. There’s been several times I’ve contacted them about an issue expecting a very basic reply but instead they go above and beyond trying to help me.