Cisco UCM 8.5 with FreePBX voicemail - Using announcements -SOLVED-

My PBX is Cisco Unified Communications Manager 8.5, and I’m using FreePBX 2.9.0rc1.5 for voicemail and night service (an IVR for after hours).

I want to setup an inclement weather announcment service. Basically, my users should be able to call a number and hear an announcement.

I’ve created a System Recording and a corresponding Announcement, but I can’t figure out how to route calls to the Announcement instead of my extension’s voicemail box.

I’m a FreePBX novice, and wasn’t the one who setup the current configuration. Any insight anyone can provide would be great.

I’m not sure if it’s the best solution, but here is the solution I used:


  1. Create a new CTI route point.
  2. Created a new extension (e.g. 5555), and forwarded all calls to voicemail.
  3. Associated the new CTI route point device with x5555.

In FreePBX Administrator:

  1. Created a new extension (x5555) and enabled voicemail.
  2. Created a new System Recording called Weather.

In CentOS:

  1. Deleted the .WAV file uploaded for the new System Recording:
    rm -f /var/lib/asterisk/sounds/custom/Weather.wav
  2. Created a symbolic link to the new extension’s unavailable voicemail greeting to replace Weather.wav:
    ln -s /var/spool/asterisk/voicemail/default/5555/unavail.wav /var/lib/asterisk/sounds/Weather.wav
  3. Edited the voicemail trunk section of /etc/asterisk/extensions_custom.conf to include something similar to the following (from memory):

exten => 5001,10,GotoIf$($["${CALLERID(rdnis)}" = “5555”]?20)
exten => 5001,20,Playback(custom/Weather)
exten => 5001,21,Hangup

W5WAF’s (Bill’s) post in this thread was a huge help:

So was some of the discussion in this thread: