Cisco cp-8851 unprovisioned

Hi all

I have a system with FreePBX 2.11.0.11, with several Cisco 7970 phones.

Now, i’m trying to add a Cisco cp-8851 with very similar xml configuration, only changing fiwmare (sip88xx.12-1-1SR1-4), but i always get the same message in the phone: “phone is registering” … and then unprovisioned

Here is a portion from the log on the phone:

9679 DEB Nov 19 19:23:20.722080 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: g_deviceInfo.ins_state=2
9680 NOT Nov 19 19:23:20.722101 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: event type : SERVER_TRANSPORT
9681 DEB Nov 19 19:23:20.722120 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: ref_count=1 
9682 DEB Nov 19 19:23:20.722141 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: name=SEP5006AB0876B6 : privacy=0 : hlog=1 : dnd_state=0 : mwi_lamp=0 
9683 DEB Nov 19 19:23:20.722162 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: dnd_type=01 : ins_state=02 : cucm_mode=FFFFFFFF : ins_cause=01 
9684 DEB Nov 19 19:23:20.722233 (677:901) JAVA-SNAPSHOT-RELEASE: CCAPI_Device_releaseDeviceInfo:  reference pointer=4580cfd0
9685 NOT Nov 19 19:23:20.722406 (677:902) JAVA-SIP : sip_transport_init_ti_addrs : ip_mode is:0.
9686 NOT Nov 19 19:23:20.722438 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr:  Entered
9687 DEB Nov 19 19:23:20.722469 (677:902) JAVA-PLAT : MED_API : platGetLocalIPAddr :Hi,It contains IPV6_INTEGRATION
9688 DEB Nov 19 19:23:20.722498 (677:902) JAVA-SIPCC-SIP_TRANS: sip_get_local_ip_addr: dst_addr: 8.8.8.8
9689 DEB Nov 19 19:23:20.722524 (677:902) JAVA-SIPCC-SIP_TRANS: sip_get_local_ip_addr: src_addr: 192.168.1.227
9690 DEB Nov 19 19:23:20.722598 (677:902) JAVA-[getDeployMode] deploy-mode:1 
9691 DEB Nov 19 19:23:20.722636 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_getaddrinfo: 192.168.1.234 is already an IPv4 address
9692 DEB Nov 19 19:23:20.722660 (677:902) JAVA-PLAT : MED_API : platGetLocalIPAddr :Hi,It contains IPV6_INTEGRATION
9693 NOT Nov 19 19:23:20.722681 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr:  Entered
9694 NOT Nov 19 19:23:20.722702 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr: Unexpected value specified for ip_type : 0
9695 ERR Nov 19 19:23:20.722725 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM
9696 ERR Nov 19 19:23:20.722746 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM
9697 NOT Nov 19 19:23:20.722769 (677:902) JAVA-SIPCC-UI_API: ui_set_ccm_conn_status: ***********CUCM 192.168.1.234 Not connected***********
9698 DEB Nov 19 19:23:20.722873 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: entry ccm 192.168.1.234 status=0
9699 DEB Nov 19 19:23:20.722908 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=192.168.1.234 (ipv6:INVALID_IPV6)
9700 DEB Nov 19 19:23:20.722934 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: server(ipv4) 192.168.1.234 is now status=0, index=0
9701 DEB Nov 19 19:23:20.722968 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9702 DEB Nov 19 19:23:20.722992 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9703 DEB Nov 19 19:23:20.723015 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9704 DEB Nov 19 19:23:20.723035 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6)
9705 DEB Nov 19 19:23:20.723067 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  g_deviceInfo.ins_state=2
9706 DEB Nov 19 19:23:20.723097 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  deviceInfo->sis_name=
9707 DEB Nov 19 19:23:20.723118 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  reference pointer=4580cfd0
9708 DEB Nov 19 19:23:20.723144 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo:  deviceInfo->ins_state=2

May i need to upgrade to a newer freepbx version? Or what’s the problem? I can give you further details or logs

Could you help me? Thank you

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