If I set a CID name prefix for an inbound route or ring group, it works as along as the incoming call actually has CID information.
If the incoming call lacks CID information, then the destination set does not receive any caller ID at all, not even the name prefix. Obviously, if you’re using name prefix to decide how to answer an incoming call, this is a problem.
Given the problems that other people have had with name prefixes in ring groups and queues, could this be related?
Any ideas or suggestions?