Choosing the Right IP Phone: Part 1 – End User Features
Choosing an IP Phone for your business can be an overwhelming task when considering today’s extensive market offerings. It’s difficult to identify the clear ‘winner’ when most makes and models offer similar hardware specifications when compared to their class, such as large color displays, multiple programmable buttons, HD voice, speakerphone and more line extensions than you’ll ever need. So, playing the numbers game down a data sheet is clearly not the correct way to make a selection, but then how do you make the right choice?
The compelling differences between IP phone vendors becomes evident when focusing on the level of integration they have with the phone system (or PBX) they are paired with. Typically, IP phones designed by the same manufacturer as the phone system provide the highest level of integration because all the time and money is spent perfecting the combination. This allows the IP phone to leverage the full software capabilities of that phone system, enabling phone users with an advanced level of features. Check back soon for a future blog post where we will be discussing phone system features.
For businesses using FreePBX or PBXact phone systems, the IP phones that have the tightest level of integration are Sangoma s-Series IP phones, since they are all designed to work together and made by the same manufacturer – Sangoma Technologies. The s-Series IP phones offer users many advanced features and in fact go even a step further to offer some very unique features not seen on the market today.
Some of Sangoma’s s-Series IP phone unique features are:
BLF (Busy Lamp Field) Long & Short Press: The ability to long press or short press BLF extensions to have customized actions. For example, you can program a BLF extension so that it can intercom the extension if idle state, or go straight to voicemail on busy state, by simply short pressing the BLF extension. BLF Long & Short Press Features Guide
5-way Conference Calling with Leader Drop-off: Allows users to intuitively add up to 5 participants on a phone call. Great for taking care of business right away instead of having to schedule a conference call to invite your parties. The conference leader can even disconnect from the call without affecting others on the call. More on Conference Calling
Phone Apps: Advanced phone applications allowing users to control most popularly used features using the display and navigation buttons. Think of PhoneApps as having full-screen control to manage each of the tools most commonly used, such as DND, call-forwarding, conferencing, which completely eliminate the need to remember feature codes. This saves users and businesses time and money. List of Phone Apps & Demos
UC Intelligent Features: Most of the features users control from their IP phone are actually adjusted on the phone system! This keeps all the intelligence with the phone system (and not locally on the phone) so that it is able to do things such as: update all the user’s other devices when they update their presence settings to Do-Not-Disturb; send voicemail to the user’s extension if a call is forwarded to the user’s alternate number which goes unanswered…etc. Many of the other manufactures’ phone features are controlled locally on the phone, leaving the phone system unaware of those change, which spells unexpected phone events for users. What is UC?
UCP Integration: Ability to customize Sangoma IP phone programmable buttons and PhoneApp settings directly from the User Control Panel of FreePBX and PBXact, allowing users to customize the look and feel of their s-Series phones without the need for IT support. Check Out UCP for EndPoint Manager
So, which is the right IP phone for you? It all depends on what type of solution you are looking for. If you are looking for a basic phone any phone will do, but if you are looking for a solution to help users be more productive, save your business time and provide staff and customers the best experience possible, then it’s the IP phone that best utilizes its ecosystem.
For more information on Sangoma IP Phones for FreePBX or PBXact visit: https://www.sangoma.com/products/phones/