Hi,
I have a problem in hiding the Caller Id for outbound calls.
I currently have 3 trunks with related outbound routes and related inbound routes, configured as follows:
Trunk 035102030
1 outbound route
1 inbound route
1 queue called 100
3 extensions (101,102,103)
Trunk 035405060
1 outbound route
1 inbound route
1 queue call 200
3 extensions (201,202,203)
Trunk 035708090
1 outbound route
1 inbound route
1 queue call 300
3 extensions (301,302,303
the inbound calls work, but when we call out, all 3 trunks come out with Caller id of the first trunk, i.e. 035102030, as in the outblound routes, its route is as first in the list.
we tried using custom contexts, they worked, but blocked inbound calls.
we tried using dial patterns and editing the extensions.conf file but nothing changed.
we tried hiding numbers on trunks and outbound routes, but the result is the same.
how do we get each agent to call out with their trunk number instead of using the number of the first outbound route in the list?
This may be a limitation of the provider. Is the same provider used for all trunks. If so you may be able to agree with them to accept any one’s caller ID on all of them.
Ideally you would use one trunk, with direct in dialling.
I don’t want to assume but you are using the commercial extension routing module to make sure that the extensions are using the proper outbound route? How are you ensuring that the extensions use their assigned outbound routes and aren’t all using the first available?
If you remove the first outbound route from the configuration, does the callerID on all outbound routes change to the the second trunk’s assigned caller ID?
Then @david55 is probably correct and you’ll need to talk to your provider. The Provider I use has configuration on their web gui that lets me set the CallerID to “Update incorrect, Update All and Update Unknown”
If it’s set to “Update All” any call out of the trunks, regardless of the setting on pbx will show the same CallerID.
Hi @ashcortech,
Below is the provider’s response:
From instruments the registration of all 3 numbers, 035102030 - 035405060 - 035708090, is handled by your PBX FPBX-16.0.40.7 .
It also handles the incoming/outgoing routes part and the Call ID with which it chooses the outgoing number.
On our Fritzbox router there are no rules for preselecting the number that is used for outgoing because the only configured port, FON1 (analog), does not have any number indicated as main (as there are none registered on the device).
We ask that you check together with your PBX support the internal preselection rules since on our side the only operation we do is to handle the call through the telephone exchange (which has no such rules set up).
We remain at your disposal.
the provider’s router is on-premises, instead Freepbx is installed in AWS EC2
Hi @ashcortech , my internet provider is also my VOIP provider, they are the ones who provided me with the trunk numbers and voip credentials.
Is there a way to use custom contexts without affecting inbound?
when I used them, they worked, but when a customer calls from outside, he would get a response from his phone operator that the number called is unavailable or turned off.
Then test by dialing a domestic number starting with 0, from each group of extensions.
If this works, update it to include emergency calls, special numbers, international calls, etc.
If this fails, at the Asterisk command prompt, type pjsip set logger on
and/or sip set debug on
depending on which channel driver(s) you are using.
Make an outgoing call that uses the wrong trunk, paste the relevant section of the Asterisk log at pastebin.com and post the link here. If you are too new to post links, just post the last eight characters of the URL.