Change MOH class

General Help
1

Greeting
Is there a way to change the MOH class after the call was answered from a queue
Example:
Incoming call → Queue with MOH class advertisement → AGENT pickUp a call say wait and put the call on hold (MOH class General should be used —light music)

2

Probably by resetting the MOH class once the agent answers.

You can do it with a little custom dialplan: Using Dynamic Routes to run a dialplan sub when queue agent answers

1 Like
3

or create 2 queues for example. inbound → Queue 100, make sure that QUEUE NO ANSWER to set NO than add queue 200 as static agent on queue 100 after that on the queue 200 as static agent add your extensions, now you have different moh one for inbound one after putting customer on hold

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.