Change call destination on "Call Reject"

I have a customer that does not have voicemail on all extensions. When they reject a call on an extension that does not have an active voicemail, the call simply hungs up. Is there a way to “divert” the rejected so that the call is sent to another voicemail ?

If I change the “Mailbox” setting in the advanced tab of the extension options to something like 201@device, would the rejected call be transfered to the 201 voicemail ?

Or maybe do I have to change the “Optional Destinations” to point to another extension’s voicemail ? I’m just not sure what scenario would apply (No Answer, Busy, Not reachable)


You are on the right track. Just change the destination for “Busy” under “Optional Destinations” for this extension.