CDR Reports Pro service missing

Commercial Modules
1

So I installed new CDR Reports Pro module on FreePBX distro 15 and acquired trial license for it. When I did “fwconsole cdrpro --sync” it synchronized all old calls but no new calls are being added automatically. I believe it didn’t install required service but fwconsole didn’t show any error during module installation:

fwconsole ma install cdrpro
Updating tables cdrpro_report_scheduler, cdrpro_processed_uniqueids, cdrpro_unprocessed_uniqueids, cdrpro_cdr, cdrpro_email_templates…Done
Starting CDRpro event listener
Stopping CDRpro Service
Restarting CDRpro
Generating CSS…Done
Module cdrpro version 15.0.16.3 successfully installed
Updating Hooks…Done
Chowning directories…Done

The only thing I see in cdrpro_out.log is this:

Exception: Unable to locate the FreePBX BMO Class 'Cdrpro’A required module might be disabled or uninstalled. Recommended steps (run from the CLI): 1) fwconsole ma in
stall cdrpro 2) fwconsole ma enable cdrpro in file /var/www/html/admin/libraries/BMO/Self_Helper.class.php on line 212

2
  1. Try uninstalling and reinstalling the module.
  2. Confirm it is not working as intended by opening a ticket with Sangoma.
3

I tried reinstalling a couple of times already, but didn’t help. If I do manual sync, it will grab any new calls since previous sync, but it’s not grabbing them automatically. I will open ticket with Sangoma.

4

fwconsole pm2 --list

is cdrpro online?

if not: fwconsole pm2 --restart cdrpro

5

fwconsole pm2 --list
±--------------------------±------±-------±---------±--------------------±-----±--------+
| Process Name | PID | Status | Restarts | Uptime | CPU | Mem |
±--------------------------±------±-------±---------±--------------------±-----±--------+
| core-calltransfer-monitor | 3058 | online | 0 | 1 month, 6 days | 0% | 17.93MB |
| core-fastagi | 3238 | online | 0 | 1 month, 6 days | 0.2% | 30.75MB |
| ucp | 3353 | online | 0 | 1 month, 6 days | 0.1% | 49.95MB |
| cdrpro | 30898 | online | 3 | 2 hours, 37 minutes | 0% | 34.01MB |
±--------------------------±------±-------±---------±--------------------±-----±--------+

6

That’s the background service, so it did install it and it is running. Just not working correctly, apparently. :slight_smile:

7

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