I’ve been trying to find the ability to do 2 things with the CDR data…
allow users to have access to view selected extension data.
what I did is created a user and a group with that user a member of it.
I granted that group access to reporting, and the user can view the CDR data
but only for himself… He’s a manager, and I want him to view data for
a list of extnsions… if that’s not possible than all data.
it’s been requested to generate call log reports and email them to managers.
so, is there a tool to generate call reports through cron and email them…
obviously, the cron part and emailing isn’t a big deal, it’s the utility
that can run as a system task (ie. not though the web interface). If not,
is there any documentation on the format of the CDR capturing, what fields
are so I can edit the /etc/asterisk/cdr…conf files
I’ve looked at /var/log/asterisk/cdr-csr/Master.csv and some of it isn’t
there are a number of packages available for cdr reporting. why don’t you try one of them rather than reinventing the wheel. I think there is even an open source package - look at cdr-stats.org. it is not the only one, though. there are a lot of them.
We also have these exact same requirements with addition to the managers wanting to be able to pull their agents’ call recordings as well. I have looked for all means I know of to try and make the reporting access granular or restrictive, but have been unsuccessful. Does anyone know of any 3rd party software that will meet all of these requirements even? All the others I have looked at don’t offer all the requirements I have. I am basically looking for a “NICE” for asterisk/freepbx.