First off, I would like to note that we are using a remote database on our LAN.
This is not a configuration issue from my perception if you look at the screenshot the Advanced settings are already set to New York. We originally had them set to Indiana but after a Sangoma update, this no longer works and you get a PHP error until you resolve the PHPTIMEZONE issue.
The quirky part is, I changed the TimeZone in the Admin portion to PST thinking it would offset the bad code to show the correct time. After a reboot, the CDR actually showed up correctly with the calls displaying 3 hours before the timestamp of the CDR. Once the change was made to modify the TimeZone back to EST the same report shows the same call at +3 hrs of the CDR. I am not sure how I could have incorrectly set the timezone to display PST correctly and EST incorrectly but am happy to make the necessary changes to resolve my “user error”.
TM1000 - as for the user manager settings being incorrect. I have attached a screenshot of the ALL group which is the primary group. The Group Details of the 4 UserMan groups we have are all configured the same: