Good Afternoon Colleagues
I hope you are doing well . One of our customer that i recently installed FreePBX at him has not accurate CDR report . Here is a summary:
- A call received at the call center at 14:10 that answered by agent 1 and last for around 06:50.
- The unique id of the call is 1679919036.785
- There is 3 entries has the same unique id . One which is the correct entry that has duration 6:50 which received by agent 1 . There is other 2 wrong entries that has duration 6 seconds where one has disposition ANSWERED and the other one has disposition NO ANSWER . In spite the duration listed is 6 seconds , If you click to hear or download the record file , You will find it complete file with duration 6:50 even with entry that has disposition NO ANSWERE !
- There is a forth entry that has unique id 1679919045.788 . This entry for the same call but at CDR report listed answered by agent 3 with duration 6 seconds . In fact , It is the same call that answered by agent 1 with duration 6:50
Below is the trace of call based on unique id 1679919036.785
I tried to generate trace call based on unique id 1679919045.788 but it returns same data as unique id 1679919036.785 as below
Appreciate you support.
Thx in advance.