when attempting to update system this morning I get the following error going into update.
Whoops \ Exception \ ErrorException (E_ERROR)
Call to a member function moduleLicenseInformation() on boolean
logged into root and ran yum update
Same issue after running yum update
ran fwconsole ma upgreadeall
Still same error but now says nothing else to update
Rebooted system same error when going into update
Forgot a key part i’m running version PBXact UC 22.214.171.124
Please paste the error in full
POST Data empty
AMP_user ampuser Object ( [username] => neal [id] => [password:ampuser:private] => f0a9f313029be92e90aa45650d332b096e24980c [extension_high:ampuser:private] => [extension_low:ampuser:private] => [sections:ampuser:private] => Array (  => * ) [mode:ampuser:private] => database [opmode:ampuser:private] => [lang] => [tz] => [dateformat] => [timeformat] => [datetimeformat] => [_lastactivity] => 1524944111 )
HTTP_USER_AGENT Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36
HTTP_ACCEPT_ENCODING gzip, deflate, br
HTTP_COOKIE lang=en_US; searchHide=1; PHPSESSID=q0h78gi8lnrroiq84o5cl8lqj1; _ga=GA1.1.372269213.1524913014 ; _gid=GA1.1.469111296.1524913014
SERVER_SOFTWARE Apache/2.4.6 (Sangoma) OpenSSL/1.0.1e-fips PHP/5.6.35
SERVER_ADMIN [email protected]
REQUEST_TIME_FLOAT 1524944111 .409
Environment Variables empty
You failed to post the stack trace of the error. Please take a screen shot of the error
This error means your system is not a true PBXact system. Please open a ticket up with support.
Hmmm that is interesting it was until the last updates… I also have a UC75 that is on the same version and it has the same issue. The UC75 has not even been deployed to the field yet.
I will open a ticket with support. Thanks
Maybe I will try again tomorrow to open a support ticket i’m getting the following on the Sangoma Portal when I try to go into support>support tickets
This page isn’t working
support.sangoma.com is currently unable to handle this request.
HTTP ERROR 500
From the CLI update your license with
fwconsole sa u
That should fix it. Seems your license is not updated.
That corrected the issue on both boxes. Is this already a known issue or does this need to be opened a bug something went wrong on the last set of updates that created this issue?
All services didn’t start back up what command do I run to get these going?
Thank you for the help.
As far as I can tell i’m good again…
This has been fixed. It was a server side issue change we had made to simplify things for OEM partners which also affected PBXact since under the covers it’s a OEM on FreePBX.
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