Cant pickup calls once placed on Hold

General Help
1

Hi Everyone, have been a long time lurker, but now need some advice which doesnt seem to be answered anywhere… yet.

We have a system set up which is working wonderfully, however one thing that is of slight annoyance at the moment is that when I place a call on HOLD by pressing the hand key on a Cisco SPA502G phone, the caller correctly gets put on hold, but when I press the softkey for Resume the caller gets taken off hold but they cant hear me, I can hear everything they are saying.

Have I missed something somewhere? I have updated the firmware on the phones and still the problem persists.

Any help would be appreciated.

Tony

2

sorry perhaps I should add that I have also upgraded FreePBX to 2.9.0Beta2.4 to see if this gets rid of the problem and still it persists

3

Further tests reveal that its the music on hold thats causing the problem. When i deactivate it for the inbound route I can place a call on hold and resume it without any problems.

Any advice here?

Thanks