Can't login to admin gui pages

Hello
May i ask you please, why i can’t login to the “FreePBX Administration” pages.
Actually the link is ‘#’ and nothing happens.

However i can login to linux through SSH. What can i try?

What does “nothing happens” mean? If you click on “FreePBX Administration” button, a popup to enter user and password appears. Do you get it? If not, you have to enable Javascript.

Are you already asked to enter user and password? You’re clicking “continue” after you provided user and password and nothing happened?

Neither a popup appears nor it asks for a password. I double checked it from different browsers and two different computers both from wan and from local network
Only if you click the “User Control Panel” it prompts for credentials and the “Get Support” work

rasterisk is running and the telephone system seems to work

The system was set to automatically be updated and was installed with distro cd in a formatted hard disk.
However some times in the past, the system did have frozen (it was not answering the incoming FXO calls) and i had to manually reset it. Also lately it didn’t show the contacts stored in the “asterisk phonebook” but i could export them to a csv file with success

Any suggestions please? thank you

What happens if you browse directly to

https://your.url/admin/config.php#

or

http://your.url/admin/config.php#

?

1 Like

i hadn’t seen your reply
Thank you for your time, no it doesn’t work either. I have tried to connect from different devices and browsers without success

the button “FreePBX Administration” does nothing
the “User Control Panel” opens OK
the Operator Panel opens the link without success, but i have never used the “Operator Panel” section before, I only want to enter the admin pages

bxBUrPOMGP

From a shell

fwconsole ma list

No repos specified, using: [standard] from last GUI settings

±---------------------±-----------±--------±------------+
| Module | Version | Status | License |
±---------------------±-----------±--------±------------+
| accountcodepreserve | 13.0.2.2 | Enabled | GPLv2 |
| amd | 15.0.3 | Enabled | GPLv3+ |
| announcement | 15.0.3.13 | Enabled | GPLv3+ |
| api | 15.0.3.11 | Enabled | AGPLv3+ |
| areminder | 15.0.14.24 | Enabled | Commercial |
| arimanager | 15.0.3.11 | Enabled | GPLv3+ |
| asterisk-cli | 14.0.3 | Enabled | GPLv3+ |
| asteriskinfo | 15.0.14 | Enabled | GPLv3+ |
| backup | 15.0.10.46 | Enabled | GPLv3+ |
| blacklist | 15.0.2.12 | Enabled | GPLv3+ |
| broadcast | 15.0.13 | Enabled | Commercial |
| builtin | | Enabled | |
| bulkhandler | 13.0.23 | Enabled | GPLv3+ |
| calendar | 15.0.4.21 | Enabled | GPLv3+ |
| callback | 15.0.12 | Enabled | GPLv3+ |
| callerid | 15.0.16 | Enabled | Commercial |
| callforward | 15.0.13 | Enabled | AGPLv3+ |
| calllimit | 15.0.5.6 | Enabled | Commercial |
| callrecording | 15.0.7.14 | Enabled | AGPLv3+ |
| callwaiting | 15.0.4.4 | Enabled | GPLv3+ |
| campon | 13.0.4.1 | Enabled | GPLv3+ |
| cdr | 15.0.17.6 | Enabled | GPLv3+ |
| cel | 15.0.15.11 | Enabled | GPLv3+ |
| certman | 15.0.39 | Enabled | AGPLv3+ |
| cidlookup | 15.0.20 | Enabled | GPLv3+ |
| conferences | 15.0.7.8 | Enabled | GPLv3+ |
| conferencespro | 15.0.3.16 | Enabled | Commercial |
| configedit | 13.0.7.3 | Enabled | AGPLv3+ |
| contactmanager | 15.0.8.31 | Enabled | GPLv3+ |
| core | 15.0.12.44 | Enabled | GPLv3+ |
| cos | 15.0.13 | Enabled | Commercial |
| customappsreg | 15.0.14 | Enabled | GPLv3+ |
| cxpanel | 15.0.4 | Enabled | GPLv3 |
| dahdiconfig | 15.0.5.7 | Enabled | GPLv3+ |
| dashboard | 15.0.8 | Enabled | AGPLv3+ |
| daynight | 15.0.12 | Enabled | GPLv3+ |
| dictate | 15.0.7 | Enabled | GPLv3+ |
| digium_phones | 15.0.3 | Enabled | GPLv2 |
| digiumaddoninstaller | 13.0.1.1 | Enabled | GPLv2 |
| directory | 15.0.18 | Enabled | GPLv3+ |
| disa | 15.0.4.9 | Enabled | AGPLv3+ |
| donotdisturb | 15.0.8 | Enabled | GPLv3+ |
| endpoint | 15.0.39.33 | Enabled | Commercial |
| extensionroutes | 15.0.8 | Enabled | Commercial |
| extensionsettings | 13.0.4 | Enabled | GPLv3+ |
| fax | 15.0.21 | Enabled | GPLv3+ |
| faxpro | 15.0.8.12 | Enabled | Commercial |
| featurecodeadmin | 13.0.6.11 | Enabled | GPLv3+ |
| filestore | 15.0.3.12 | Enabled | AGPLv3 |
| findmefollow | 15.0.24 | Enabled | GPLv3+ |
| firewall | 15.0.8.4 | Enabled | AGPLv3+ |
| framework | 15.0.17.17 | Enabled | GPLv2+ |
| fw_langpacks | 14.0.1 | Enabled | GPLv3+ |
| hotelwakeup | 15.0.5.5 | Enabled | GPLv2 |
| iaxsettings | 15.0.8 | Enabled | AGPLv3 |
| infoservices | 15.0.3 | Enabled | GPLv2+ |
| iotserver | 15.0.2.6 | Enabled | Commercial |
| irc | 13.0.1 | Enabled | GPLv3+ |
| ivr | 15.0.29 | Enabled | GPLv3+ |
| languages | 15.0.12 | Enabled | GPLv3+ |
| logfiles | 15.0.14 | Enabled | GPLv3+ |
| manager | 15.0.10 | Enabled | GPLv2+ |
| miscapps | 15.0.10 | Enabled | GPLv3+ |
| miscdests | 15.0.2.12 | Enabled | GPLv3+ |
| music | 15.0.22 | Enabled | GPLv3+ |
| outroutemsg | 15.0.9 | Enabled | GPLv3+ |
| paging | 15.0.4.29 | Enabled | GPLv3+ |
| pagingpro | 15.0.1.21 | Enabled | Commercial |
| parking | 15.0.15.4 | Enabled | GPLv3+ |
| parkpro | 15.0.13 | Enabled | Commercial |
| pbdirectory | 2.11.0.6 | Enabled | GPLv3+ |
| phonebook | 15.0.12 | Enabled | GPLv3+ |
| phpinfo | 13.0.2 | Enabled | GPLv2+ |
| pinsets | 15.0.1.15 | Enabled | GPLv3+ |
| pinsetspro | 15.0.4 | Enabled | Commercial |
| pm2 | 15.0.4 | Enabled | AGPLv3+ |
| pms | 15.0.2.48 | Enabled | Commercial |
| presencestate | 15.0.10 | Enabled | GPLv3+ |
| printextensions | 13.0.3.4 | Enabled | GPLv3+ |
| queueprio | 15.0.10 | Enabled | GPLv3+ |
| queues | 15.0.27 | Enabled | GPLv2+ |
| queuestats | 15.0.3.31 | Enabled | Commercial |
| qxact_reports | 15.0.3.28 | Enabled | Commercial |
| recording_report | 15.0.4.33 | Enabled | Commercial |
| recordings | 15.0.3.15 | Enabled | GPLv3+ |
| restapps | 15.0.19.17 | Enabled | Commercial |
| ringgroups | 15.0.11.11 | Enabled | GPLv3+ |
| sangomacrm | 15.0.21 | Enabled | Commercial |
| setcid | 15.0.9 | Enabled | GPLv3+ |
| sipsettings | 15.0.6.31 | Enabled | AGPLv3+ |
| sipstation | 15.0.5.16 | Enabled | Commercial |
| sms | 15.0.15 | Enabled | Commercial |
| soundlang | 15.0.5.10 | Enabled | GPLv3+ |
| speeddial | 2.11.0.4 | Enabled | GPLv3+ |
| superfecta | 15.0.2.28 | Enabled | GPLv2+ |
| sysadmin | 15.0.21.17 | Enabled | Commercial |
| timeconditions | 15.0.15.9 | Enabled | GPLv3+ |
| tts | 15.0.11 | Enabled | GPLv3+ |
| ttsengines | 15.0.4.7 | Enabled | AGPLv3 |
| ucp | 15.0.6.26 | Enabled | AGPLv3+ |
| userman | 15.0.35 | Enabled | AGPLv3+ |
| vega | 15.0.10 | Enabled | Commercial+ |
| vmblast | 15.0.11.6 | Enabled | GPLv3+ |
| vmnotify | 15.0.12 | Enabled | Commercial |
| voicemail | 15.0.18.21 | Enabled | GPLv3+ |
| voicemail_report | 15.0.6 | Enabled | Commercial |
| vqplus | 15.0.7.21 | Enabled | Commercial |
| weakpasswords | 13.0.2 | Enabled | GPLv3+ |
| webcallback | 15.0.6.3 | Enabled | Commercial |
| webrtc | 15.0.10 | Enabled | GPLv3+ |
| xmpp | 15.0.6.7 | Enabled | AGPLv3 |
| zulu | 15.0.58.9 | Enabled | Commercial |
±---------------------±-----------±--------±------------+

as far as i remember i have not purchased in this machine any commercial module, perhaps i have to disable them and recheck. What do i have to type in shell in that case?
Regards

for i in $(fwconsole ma list|grep Commercial|awk '{print $2}'); do echo fwconsole ma disable $i;done
fwconsole reload
fwconsole reload
Reload Started
Reload Complete

ok done
but still can’t enter admin page

Did it ever work?

do i have to enter the above code in a script?

Just paste it into a shell

nothing

maybe apache server has to reinstalled?

Not the server, its working fine, use a backup and restore /var/www/html/

Try the following:

fwconsole ma downloadinstall framework --force
fwconsole chown
fwconsole reload

Clear cache and try again.

If it does not work. Do you see anything in the browser console log?
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-BrowserDebug(ConsoleLog)

for reference i managed to fix it by running
rm -rf /var/www/html/admin/assets/js/pbxlib_*

resource:
https://issues.freepbx.org/browse/FREEPBX-22239
thank you

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