Cannot check Voice mail, wrong password

General Help
1

I have been posting on a thread titled VoiceMail and Contexts. I have gotten no resolution. Here is a overview.

I am using Asterisk 1.2.7.1 with FreePBX version 2.1.0. *97 connects to the mail box and then asks for the password. When I put in the password it pauses for a short time and then tells me the password is incorrect. I have checked and double checked the contexts. I have changed the contexts. I disabled the password requirement for the voice mail. I was able to get into the mailbox but no keypad entry was accepted. Nothing Works. Any help in this matter would be appreciated.

2

Here is the CLI trace for a call to check VM

[code:1] – Remote UNIX connection
– Executing Answer(“SIP/227-e774”, “”) in new stack
– Executing Wait(“SIP/227-e774”, “1”) in new stack
– Executing Macro(“SIP/227-e774”, “user-callerid|”) in new stack
– Executing GotoIf(“SIP/227-e774”, “0?report”) in new stack
– Executing GotoIf(“SIP/227-e774”, “0?start”) in new stack
– Executing Set(“SIP/227-e774”, “REALCALLERIDNUM=227”) in new stack
– Executing NoOp(“SIP/227-e774”, “REALCALLERIDNUM is 227”) in new stack
– Executing Set(“SIP/227-e774”, “AMPUSER=227”) in new stack
– Executing Set(“SIP/227-e774”, “AMPUSERCIDNAME=Darla Woody”) in new stack
– Executing GotoIf(“SIP/227-e774”, “0?report”) in new stack
– Executing Set(“SIP/227-e774”, “CALLERID(all)=Darla Woody <227>”) in new stack
– Executing NoOp(“SIP/227-e774”, “Using CallerID “Darla Woody” <227>”) in new stack
– Executing Macro(“SIP/227-e774”, “get-vmcontext|227”) in new stack
– Executing Set(“SIP/227-e774”, “VMCONTEXT=default”) in new stack
– Executing GotoIf(“SIP/227-e774”, “0?200:300”) in new stack
– Goto (macro-get-vmcontext,s,300)
– Executing NoOp(“SIP/227-e774”, “”) in new stack
– Executing VoiceMailMain(“SIP/227-e774”, “227@default”) in new stack
– Playing ‘vm-password’ (language ‘en’)
– Incorrect password ‘’ for user ‘227’ (context = default)
– Playing ‘vm-incorrect’ (language ‘en’)
– Playing ‘vm-password’ (language ‘en’)
– Incorrect password ‘’ for user ‘227’ (context = default)
– Playing ‘vm-incorrect’ (language ‘en’)
– Playing ‘vm-password’ (language ‘en’)
– Executing Macro(“SIP/227-e774”, “hangupcall”) in new stack
– Executing ResetCDR(“SIP/227-e774”, “w”) in new stack
– Executing NoCDR(“SIP/227-e774”, “”) in new stack
– Executing Wait(“SIP/227-e774”, “5”) in new stack
== Spawn extension (macro-hangupcall, s, 3) exited non-zero on ‘SIP/227-e774’ in macro ‘hangupcall’
== Spawn extension (macro-hangupcall, s, 3) exited non-zero on 'SIP/227-e774’
CHOL_ASTERISK*CLI>
[/code:1]

3

Its not detecting any DTMF tones from your phone. Ensure that you have configured the correct dtmfmode for the phone you’re using.

4

It seems to me that if it were not detecting DTMF than nothing would work. Why is it only the voice mail that does not work.

ALso It worked before I upgraded to the new * and FreePBX.

I have 3 options on the GrandStream phones i am using.
in audio, Via RTP, Via SIP info

it is currently set to in Audio on all phones.

5

Again.

What phone?
Did you set the phone to use RFC2833 for DTMF?

Details, Details please/

On 6/6/06, jvhowell [email protected] wrote:

[quote] Here is the CLI trace for a call to check VM

   – Remote UNIX connection
    – Executing Answer(“SIP/227-e774”, “”) in new stack
    – Executing Wait(“SIP/227-e774”, “1”) in new stack
    – Executing Macro(“SIP/227-e774”, “user-callerid|”) in new stack
    – Executing GotoIf(“SIP/227-e774”, “0?report”) in new stack
    – Executing GotoIf(“SIP/227-e774”, “0?start”) in new stack
    – Executing Set(“SIP/227-e774”, “REALCALLERIDNUM=227”) in new stack
    – Executing NoOp(“SIP/227-e774”, “REALCALLERIDNUM is 227”) in new stack
    – Executing Set(“SIP/227-e774”, “AMPUSER=227”) in new stack
    – Executing Set(“SIP/227-e774”, “AMPUSERCIDNAME=Darla Woody”) in new stack
    – Executing GotoIf(“SIP/227-e774”, “0?report”) in new stack
    – Executing Set(“SIP/227-e774”, “CALLERID(all)=Darla Woody <227>”) in new stack
    – Executing NoOp(“SIP/227-e774”, “Using CallerID “Darla Woody” <227>”) in new stack
    – Executing Macro(“SIP/227-e774”, “get-vmcontext|227”) in new stack
    – Executing Set(“SIP/227-e774”, “VMCONTEXT=default”) in new stack
    – Executing GotoIf(“SIP/227-e774”, “0?200:300”) in new stack
    – Goto (macro-get-vmcontext,s,300)
    – Executing NoOp(“SIP/227-e774”, “”) in new stack
    – Executing VoiceMailMain(“SIP/227-e774”, “227@default”) in new stack
    – Playing ‘vm-password’ (language ‘en’)
    – Incorrect password ‘’ for user ‘227’ (context = default)
    – Playing ‘vm-incorrect’ (language ‘en’)
    – Playing ‘vm-password’ (language ‘en’)
    – Incorrect password ‘’ for user ‘227’ (context = default)
    – Playing ‘vm-incorrect’ (language ‘en’)
    – Playing ‘vm-password’ (language ‘en’)
    – Executing Macro(“SIP/227-e774”, “hangupcall”) in new stack
    – Executing ResetCDR(“SIP/227-e774”, “w”) in new stack
    – Executing NoCDR(“SIP/227-e774”, “”) in new stack
    – Executing Wait(“SIP/227-e774”, “5”) in new stack
  == Spawn extension (macro-hangupcall, s, 3) exited non-zero on ‘SIP/227-e774’ in macro ‘hangupcall’
  == Spawn extension (macro-hangupcall, s, 3) exited non-zero on 'SIP/227-e774’
CHOL_ASTERISK*CLI>

Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users

[/quote]

–
Tom Vile
Baldwin Technology Solutions, Inc
Consulting - Web Design - VoIP Telephony
www.baldwintechsolutions.com
Phone: 518-631-2855 x205
Fax: 518-631-2856

Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users

Post generated using Mail2Forum (http://www.mail2forum.com)

6

What phone?
Did you set the phone to use RFC2833 for DTMF?

Details, Details please/

On 6/6/06, jvhowell [email protected] wrote:

[quote] I have been posting on a thread titled VoiceMail and Contexts. I have gotten no resolution. Here is a overview.

I am using Asterisk 1.2.7.1 with FreePBX version 2.1.0. *97 connects to the mail box and then asks for the password. When I put in the password it pauses for a short time and then tells me the password is incorrect. I have checked and double checked the contexts. I have changed the contexts. I disabled the password requirement for the voice mail. I was able to get into the mailbox but no keypad entry was accepted. Nothing Works. Any help in this matter would be appreciated.

Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users

[/quote]

–
Tom Vile
Baldwin Technology Solutions, Inc
Consulting - Web Design - VoIP Telephony
www.baldwintechsolutions.com
Phone: 518-631-2855 x205
Fax: 518-631-2856

Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users

Post generated using Mail2Forum (http://www.mail2forum.com)

7

I am using the GrandStream GXP2000 DTMF is in-audio

8

just a post to bump it to the top of the list

9

read this and see if it will help you
http://www.voip-info.org/wiki/view/Asterisk+SIP+DTMF

From: “jvhowell” [email protected]
Reply-To: [email protected]
To: [email protected]
Subject: Re: [Amportal-users] Cannot check Voice mail, wrong password
Date: Wed, 14 Jun 2006 10:57:04 -0600

just a post to bump it to the top of the list

Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users

Amportal-users mailing list
[email protected]
https://lists.sourceforge.net/lists/listinfo/amportal-users

Post generated using Mail2Forum (http://www.mail2forum.com)

10

Send DTMF: X (in-audio) X (via RTP (RFC2833)) X (via SIP INFO)
You need to check all of these 3 setting to work on GrandStrean phones,
Once you do this save the settings then reboot the phone.