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Cannot call the IVR on my Freepbx


(Toure Amidou) #1

Hi
I have freepbx installed on a cloud and I want to call an IVR that I have configured in it.I have connected 1 of my extensions to xpro softfone but when I try to call my IVR I got this message :
The dialed number is not assigned, check the number and try again.
This why I proceed for the IVR :
I created an IVR named Test and I configure an announcement in it .
After this I created an Inbound Route and in DID number I put the number of my extension.
In Set Destination I selected my IVR.
I see that my phone is connected to my server and when I try to call I have the DID@IPadressofmyserver but I got the same error : The dialed number is not assigned, check the number and try again.

What can be the error?
I’m very confuse


#2

That is not how an IVR works. The IVR is supposed to be used as a destination for an inbound route. Create an inbound route with ANY/ANY for CID/DID and dial 7777, which is the default code for simulated incoming call.


(Toure Amidou) #3

arielgrin I got the same error : The dialed number is not assigned, check the number and try again. On Xpro softfone I have this error : Discovered blocked firewall so , I deactivate firewalls on my computer and freepbx , I openned 5060 UDP port for inbound and outbound trafic but got the same error


#4

Have you created the inbound route and pointed it to the IVR? Post a screenshot of your inbound route.


(Toure Amidou) #5


(Toure Amidou) #6

Now it’s work on Xlite. Seems to be a network problem. But can’t I call DID 2020 using my XLite?
Is there another configuration to be done?
Thanks


(Toure Amidou) #7

It’s works for 7777 but why doesn’t it work for another DID number?


#8

Because you need to actually have a DID for it to work. Do you have a trunk with incoming capabilities? Without a trunk, the only way to test it is with 7777.


(Toure Amidou) #9

No I don’t have a trunk. Is there a way to test with free trunk or I need to buy trunk (example SIP trunk)?


#10

I think DIDs are never free, but you can search on the internet, maybe there is a provider that would give you a test period.


(Toure Amidou) #11

Ok thank you


(system) closed #12

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