Cannot call or text in or out with freshly set up server

General Help
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1

I’m a noob. I have set up a fresh FreePBX 17 instance on a Hetzner VPS running Debian 12. I utilized the installation method outlined in the github repo. The instance seems to be running perfectly, I have followed some Telnyx guides to set up one of my Telnyx numbers with FreePBX, but I can’t call the number, text the number, or text from the number. I can, however, call from the number.

I have SIP Trunking set up on Telnyx, along with a Username and Password.

On my FreePBX server, I created a PJSIP Trunk that has-

General Settings:

  • Trunk Name - Telnyx SIP Trunking Username
  • Outbound callerID - Telnyx number (US Number, +10000000000 format, I’m in the US)
  • CID Options - Allow Any CID

Dialed Number Manipulation Rules:

  • Prepend - 1
  • Match Pattern - NXXNXXXXXX

pjsip Settings:

  • Username - By default this says “username is trunk name” (hence my chosen trunk name)
  • Secret - Telnyx SIP Trunking Password
  • Authentication - Both
  • Registration - None
  • SIP Server - sip.telnyx.com
  • SIP Server Port - 5060

Everything else is default

For my extension I set it up with -
General Settings:

  • Display Name - 1001
  • Outbound CID - Telnyx number (US Number, +10000000000 format)

Voicemail:

  • Enabled - Yes
  • Voicemail Password - 1001

Everything else id default.

Now, my Inbound Route has -

General:

  • Description - Telnyx Inbound
  • DID Number - Telnyx number (US Number, +10000000000 format)
  • Caller ID Number - Any
  • Set Destination - Extensions | 1001 1001

Everything else is default.

Here’s my Outbound Routes configuration -

Route Settings:

  • Route Name - Telnyx IP Outbound
  • Trunk Sequence for Matched Routes - The trunk I set up (with the Telnyx Username name)

Dial Patterns:

  • Prepend - 1
  • Match Pattern - NXXNXXXXXX

Everything else is default.

I have the Firewall enabled, as well as “Responsive Firewall” enabled and “SIP Protocol (pjsip)” under Responsive Firewall enabled. I have Fail2Ban Bypass Disabled. The only Network I have set under Networks is my home network and I have it set to “Trusted (Excluded from Firewall)”

I set up my account on MicroSIP, and MicroSIP connected to the server immediately. I can call FROM the softphone, and when I call my personal cell the call comes through. I can’t text, though. When I try sending text messages either way, nothing happens. I also can’t call the number. I try to call it from my cell and the call ends immediately.

Is there something I’ve done wrong?

2

How does Telnyx know your address?

I believe providers that identify by static address tend not to bother with passwords, hence the loose term for this: IP authentication.

1 Like
3

Thank you so much!
Doing this, and changing Authentication to Send made it so I can now call the number, but it immediately tells me the number is not in service. I’ve confirmed the inbound calls are being handled by FreePBX in the CLI. Any idea what might be preventing inbound calls from being received?

4

Oh gosh, it looks like my other issue was having +1 instead of just 1