Cannot call 3 digit external emergency number

General Help
1

Hello all,

I’m trying to dial to an emergency 3 digit number 117, but Asterisk keeps dialing the local SIP/117 extension which doesn’t exists.

Since I need to add a custom X-header, I’m using the from-internal-custom context in extension_custom:

[from-internal-custom]
exten => 117,1,NoOp(Emergency call...)
exten => 117,n,SIPAddHeader(X-Postalcode: 1000)
exten => 117,n,Set(CALLERID(num)=+3222222222)
exten => 117,n,Dial(SIP/trunk_prim_out/117)
exten => 117,n,Hangup

In the logs I see:

 -- Executing [117@from-internal:1] Dial("SIP/1092-00000eb0", "SIP/117,10,tT") in new stack
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [117@from-internal:2] GotoIf("SIP/1092-00000eb0", "1?TransferFailed") in new stack
  == Spawn extension (from-internal, 117, 2) exited non-zero on 'SIP/1092-00000eb0'
    -- Executing [h@from-internal:1] Macro("SIP/1092-00000eb0", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("SIP/1092-00000eb0", "1?theend") in new stack

When changing 117 to 1117 (4 digits) it is working correctly.

How can I call externally to 117 and prevent the call going to internal SIP/117?

Thanks a lot for your help!

2

You probably need an outbound route for it, with a prefix number.

3

Thanks for helping!

It works when changing the from-internal-custom context to a 4 digit number, for example: 1117

According to the context, the call should be routed directly via SIP/trunk_prim_out/

Though, I just tested with a new outbound route… same result.

4

You have another block of custom code that is running when you dial 117. One where the first line dials to SIP/117.

5

You mean the default “from-internal”?

How can I put my from-internal-custom in front of that?

Or how can I locate that custom code?

Thanks as always!

6

Hi Lorne,

Can you point me in the right direction please?

I’m unable to locate the custom code which could be used before the from-internal-custom.

I’m using the Distro…

Thanks for your help.

7

There is dialplan on your pbx that you placed there. The log lines provided are not indicative of FreePBX generated dialplan. There are only a few places you could have put it, probably in /etc/asterisk/extensions_custom.conf.

8

You saved my day Lorne, I missed that.

I had a second from-internal-custom context in the extensions_custom file.

After removing that one, I could call the emergency numbers.

Have a very nice weekend & keep up the great job :wink:

1 Like