I’m trying to get the queue name / description by using AMI. Tried with QueueSummary and QueueStatus commands, but none of them return the name / description, just the extension number, along with other information related to the command. I can’t find another command to get this information, is this possible?
Asterisk Queues don’t have descriptions. I suspect this information is only used by the FreePBX GUI, so you would need to read it from FreePBX’s own database.
Those AMI commands will return Asterisk’s idea of the queue name, but the user interface one may, again, be a FreePBX thing.