Calls to extension forwarded to mobile but not via queue


When an agent sets forwarding using findme/followme to their mobile and their extension is called the call is forwarded, fine! That part works.

However, the agent is also a queue member and when the queue is called (only 2 agents) the call is never forwarded to their mobile.

Is there something obvious I’m missing before I go and investigate the logs?

Thanks in advance.



Have you checked out the ‘Agent Restrictions’ in the General Settings of the queue?

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That’s fantastic, thanks so much. There’s no way I would have found that setting.

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