Mihailo
(mihailo)
1
Hello,
When an agent sets forwarding using findme/followme to their mobile and their extension is called the call is forwarded, fine! That part works.
However, the agent is also a queue member and when the queue is called (only 2 agents) the call is never forwarded to their mobile.
Is there something obvious I’m missing before I go and investigate the logs?
Thanks in advance.
Mihailo
PBXact 14.0.13.26
AdFun7911
(AdFun7911)
2
Have you checked out the ‘Agent Restrictions’ in the General Settings of the queue?
1 Like
Mihailo
(mihailo)
3
That’s fantastic, thanks so much. There’s no way I would have found that setting.
system
(system)
Closed
4
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