Calls randomly drops


(Rain) #1

we are experiencing random dropped calls, what could possibly the reason?


(TheJames) #2
[2021-03-30 17:13:41] WARNING[12396][C-00000014] res_rtp_asterisk.c: RTP Read too short
[2021-03-30 17:13:41] WARNING[12396][C-00000014] res_rtp_asterisk.c: RTP Read too short
[2021-03-30 17:13:41] WARNING[12396][C-00000014] res_rtp_asterisk.c: RTP Read too short
[2021-03-30 17:13:41] WARNING[12396][C-00000014] res_rtp_asterisk.c: RTP Read too short```

Looks likw malformed/bad rtp packets possibly.


(Rain) #3

what could possibly cause these? i’ve been seeing these logs for quite a while now.


(Itzik) #4

Confirm with your vendor the RTP ports they use and make sure you are using the same.
Sometimes firewalls can mess with these packets as well.


(Simon Telephonics) #5

What kind of phone is extension 218? Is there transcoding going on?


(Rain) #6

checking on that, i just got hired with them so im not sure what devices they are using. but most likely this is a softphone.