Calls not getting routed properly?

doni49 · January 26, 2014, 5:57am

When I use my cell phone to call my DID #, asterisk shows the call coming in which tells me the trunk is configured properly. But the asterisk logs say the call was ANSWERED but I hear a recording telling me the number is not in service.

And outgoing calls all fail.

The extensions seem to be configured properly (as best I can tell anyway) because I used extension one to call the other and it goes through fine.

Where do I begin troubleshooting this?

I’ve got a SIP account with Callcentric.com in case that matters.

TIA!

doni49 · January 26, 2014, 7:53pm

I deleted the incoming and outgoing routes then recreated the incoming route – leaving DESCRIPTION, DID Number & CID Number all blank (changing ONLY the destination which is set to extension 1000).

When I call the DID number while watching the FreePBX System Status page, I see “Total Active Calls” change to 1 (which tells me the asterisk trunk IS processing the call). I hear the number not in service message.

alan · January 26, 2014, 8:29pm

Logs please.

doni49 · January 27, 2014, 12:46am

I changed the phone numbers and usernames in the logs for privacy but the rest is just copy/pasted.

“”,“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000000”,"",“Congestion”,“5”,“2014-01-26 03:21:10”,“2014-01-26 03:21:10”,“2014-01-26 03:21:23”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390706470.0”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000001”,"",“Congestion”,“5”,“2014-01-26 03:21:49”,“2014-01-26 03:21:49”,“2014-01-26 03:22:01”,12,12,“ANSWERED”,“DOCUMENTATION”,“1390706509.1”,""
"",“5735552222”,“s”,“from-pstn”,""“Cell Phone”" <5735552222>",“SIP/1777xxxxxxx-00000002”,"",“Playback”,“ss-noservice”,“2014-01-26 03:40:24”,“2014-01-26 03:40:24”,“2014-01-26 03:40:32”,8,8,“ANSWERED”,“DOCUMENTATION”,“1390707624.2”,""
"",“5735552222”,“s”,“from-pstn”,""“Cell Phone”" <5735552222>",“SIP/1777xxxxxxx-00000003”,"",“Hangup”,"",“2014-01-26 03:40:45”,“2014-01-26 03:40:45”,“2014-01-26 03:41:01”,16,16,“ANSWERED”,“DOCUMENTATION”,“1390707645.3”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000004”,"",“Congestion”,“5”,“2014-01-26 03:41:27”,“2014-01-26 03:41:27”,“2014-01-26 03:41:40”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390707687.4”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000005”,"",“Playback”,“ss-noservice”,“2014-01-26 03:42:01”,“2014-01-26 03:42:01”,“2014-01-26 03:42:07”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390707721.5”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000006”,"",“Congestion”,“5”,“2014-01-26 03:46:39”,“2014-01-26 03:46:39”,“2014-01-26 03:46:52”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390707999.6”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000007”,"",“Playback”,“ss-noservice”,“2014-01-26 03:53:51”,“2014-01-26 03:53:51”,“2014-01-26 03:53:58”,7,7,“ANSWERED”,“DOCUMENTATION”,“1390708431.7”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-0000000b”,“SIP/1000-0000000c”,“Dial”,“SIP/1000,trI”,“2014-01-26 04:12:05”,“2014-01-26 04:12:19”,14,0,“NO ANSWER”,“DOCUMENTATION”,“1390709525.11”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-0000000e”,"",“Playback”,“ss-noservice”,“2014-01-26 04:38:23”,“2014-01-26 04:38:23”,“2014-01-26 04:38:29”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390711103.14”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-0000000f”,"",“Playback”,“ss-noservice”,“2014-01-26 04:47:54”,“2014-01-26 04:47:54”,“2014-01-26 04:47:59”,5,5,“ANSWERED”,“DOCUMENTATION”,“1390711674.15”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000010”,"",“Playback”,“ss-noservice”,“2014-01-26 04:51:12”,“2014-01-26 04:51:12”,“2014-01-26 04:51:17”,5,5,“ANSWERED”,“DOCUMENTATION”,“1390711872.16”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000015”,“SIP/1000-00000016”,“Dial”,“SIP/1000,trI”,“2014-01-26 05:21:22”,“2014-01-26 05:21:27”,“2014-01-26 05:21:57”,35,30,“ANSWERED”,“DOCUMENTATION”,“1390713682.21”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000017”,“SIP/1000-00000018”,“Dial”,“SIP/1000,trI”,“2014-01-26 05:22:28”,“2014-01-26 05:22:32”,“2014-01-26 05:22:46”,18,14,“ANSWERED”,“DOCUMENTATION”,“1390713748.23”,""
"",“1000”,“1002”,“from-internal”,""“Default Extension”" <1000>",“SIP/1000-00000019”,“SIP/1002-0000001a”,“Dial”,“SIP/1002,trI”,“2014-01-26 05:23:08”,“2014-01-26 05:23:11”,3,0,“NO ANSWER”,“DOCUMENTATION”,“1390713788.25”,""
"",“1000”,“1002”,“from-internal”,""“Default Extension”" <1000>",“SIP/1000-0000001b”,“SIP/1002-0000001c”,“Dial”,“SIP/1002,trI”,“2014-01-26 05:23:33”,“2014-01-26 05:23:38”,“2014-01-26 05:24:21”,48,43,“ANSWERED”,“DOCUMENTATION”,“1390713813.27”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-0000001e”,“SIP/1000-0000001f”,“Dial”,“SIP/1000,trI”,“2014-01-26 05:40:58”,“2014-01-26 05:41:07”,“2014-01-26 05:41:38”,40,31,“ANSWERED”,“DOCUMENTATION”,“1390714858.30”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000020”,“SIP/1000-00000021”,“Dial”,“SIP/1000,trI”,“2014-01-26 05:41:53”,“2014-01-26 05:41:56”,“2014-01-26 05:42:18”,25,22,“ANSWERED”,“DOCUMENTATION”,“1390714913.32”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000022”,"",“Playback”,“ss-noservice”,“2014-01-26 05:42:49”,“2014-01-26 05:42:49”,“2014-01-26 05:42:54”,5,5,“ANSWERED”,“DOCUMENTATION”,“1390714969.34”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000023”,"",“Playback”,“ss-noservice”,“2014-01-26 05:43:53”,“2014-01-26 05:43:53”,“2014-01-26 05:43:59”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390715033.35”,""
"",“1000”,“1002”,“from-internal”,""“Default Extension”" <1000>",“SIP/1000-00000024”,“SIP/1002-00000025”,“Dial”,“SIP/1002,trI”,“2014-01-26 05:57:44”,“2014-01-26 05:57:51”,“2014-01-26 05:58:13”,29,22,“ANSWERED”,“DOCUMENTATION”,“1390715864.36”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000026”,“SIP/1000-00000027”,“Busy”,“20”,“2014-01-26 05:58:28”,“2014-01-26 05:58:28”,0,0,“BUSY”,“DOCUMENTATION”,“1390715908.38”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000028”,“SIP/1000-00000029”,“Dial”,“SIP/1000,trI”,“2014-01-26 05:58:42”,“2014-01-26 05:58:45”,“2014-01-26 05:59:35”,53,50,“ANSWERED”,“DOCUMENTATION”,“1390715922.40”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-0000002a”,“SIP/1000-0000002b”,“Dial”,“SIP/1000,trI”,“2014-01-26 06:00:47”,“2014-01-26 06:00:56”,“2014-01-26 06:01:18”,31,22,“ANSWERED”,“DOCUMENTATION”,“1390716047.42”,""
"",“1000”,“1002”,“from-internal”,""“Default Extension”" <1000>",“SIP/1000-0000002c”,“SIP/1002-0000002d”,“Dial”,“SIP/1002,trI”,“2014-01-26 06:01:46”,“2014-01-26 06:01:51”,“2014-01-26 06:02:08”,22,17,“ANSWERED”,“DOCUMENTATION”,“1390716106.44”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-0000002f”,"",“Playback”,“ss-noservice”,“2014-01-26 06:51:11”,“2014-01-26 06:51:11”,“2014-01-26 06:51:17”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390719071.47”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000030”,“SIP/1000-00000031”,“Dial”,“SIP/1000,trI”,“2014-01-26 07:05:49”,“2014-01-26 07:05:52”,3,0,“NO ANSWER”,“DOCUMENTATION”,“1390719949.48”,""
"",“1002”,“s”,“ext-fax”,""“Don Ireland”" <1002>",“SIP/1002-00000033”,"",“ReceiveFAX”,"/var/spool/asterisk/fax/1390720192.51.tif,f",“2014-01-26 07:09:52”,“2014-01-26 07:09:52”,“2014-01-26 07:10:01”,9,9,“ANSWERED”,“DOCUMENTATION”,“1390720192.51”,""
"",“1000”,“s”,“ext-fax”,""“Default Extension”" <1000>",“SIP/1000-00000038”,"",“ReceiveFAX”,"/var/spool/asterisk/fax/1390720530.56.tif,f",“2014-01-26 07:15:30”,“2014-01-26 07:15:30”,“2014-01-26 07:15:40”,10,10,“ANSWERED”,“DOCUMENTATION”,“1390720530.56”,""
"",“1000”,“s”,“ext-fax”,""“Default Extension”" <1000>",“SIP/1000-00000039”,"",“ReceiveFAX”,"/var/spool/asterisk/fax/1390720564.57.tif,f",“2014-01-26 07:16:04”,“2014-01-26 07:16:05”,“2014-01-26 07:16:30”,26,25,“ANSWERED”,“DOCUMENTATION”,“1390720564.57”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-0000003b”,“SIP/1000-0000003c”,“Dial”,“SIP/1000,trI”,“2014-01-26 07:17:51”,“2014-01-26 07:18:10”,19,0,“NO ANSWER”,“DOCUMENTATION”,“1390720671.59”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000041”,“SIP/1000-00000042”,“Dial”,“SIP/1000,trI”,“2014-01-26 14:01:50”,“2014-01-26 14:01:58”,8,0,“NO ANSWER”,“DOCUMENTATION”,“1390744910.65”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000044”,“SIP/1000-00000045”,“Congestion”,“10”,“2014-01-26 14:08:55”,“2014-01-26 14:08:56”,1,0,“FAILED”,“DOCUMENTATION”,“1390745335.68”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000047”,“SIP/1000-00000048”,“Dial”,“SIP/1000,trI”,“2014-01-26 14:29:40”,“2014-01-26 14:29:45”,5,0,“NO ANSWER”,“DOCUMENTATION”,“1390746580.71”,""
"",“1000”,“1002”,“from-internal”,""“Don Ireland”" <1000>",“SIP/1000-00000049”,“SIP/1002-0000004a”,“Dial”,“SIP/1002,trI”,“2014-01-26 14:35:32”,“2014-01-26 14:36:20”,48,0,“NO ANSWER”,“DOCUMENTATION”,“1390746932.73”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-0000004e”,“SIP/1000-0000004f”,“Dial”,“SIP/1000,trI”,“2014-01-26 19:28:51”,“2014-01-26 19:29:02”,11,0,“NO ANSWER”,“DOCUMENTATION”,“1390764531.78”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000050”,"",“Playback”,“ss-noservice”,“2014-01-26 19:29:34”,“2014-01-26 19:29:34”,“2014-01-26 19:29:40”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390764574.80”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000051”,"",“Playback”,“ss-noservice”,“2014-01-26 19:31:17”,“2014-01-26 19:31:17”,“2014-01-26 19:31:22”,5,5,“ANSWERED”,“DOCUMENTATION”,“1390764677.81”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000052”,"",“Playback”,“ss-noservice”,“2014-01-26 19:39:03”,“2014-01-26 19:39:03”,“2014-01-26 19:39:08”,5,5,“ANSWERED”,“DOCUMENTATION”,“1390765143.82”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000053”,"",“Congestion”,“5”,“2014-01-26 21:36:23”,“2014-01-26 21:36:23”,“2014-01-26 21:36:36”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390772183.83”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000054”,"",“Congestion”,“5”,“2014-01-26 21:39:54”,“2014-01-26 21:39:54”,“2014-01-26 21:40:06”,12,12,“ANSWERED”,“DOCUMENTATION”,“1390772394.84”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000055”,"",“Congestion”,“5”,“2014-01-26 21:40:33”,“2014-01-26 21:40:33”,“2014-01-26 21:40:45”,12,12,“ANSWERED”,“DOCUMENTATION”,“1390772433.85”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000056”,"",“Congestion”,“5”,“2014-01-26 21:41:08”,“2014-01-26 21:41:08”,“2014-01-26 21:41:17”,9,9,“ANSWERED”,“DOCUMENTATION”,“1390772468.86”,""
"",“5735552222”,“1000”,“from-did-direct”,""“Cell Phone”" <5735552222>",“SIP/1777xxxxxxx-00000057”,“SIP/1000-00000058”,“Dial”,“SIP/1000,tr”,“2014-01-26 21:41:26”,“2014-01-26 21:41:33”,“2014-01-26 21:41:38”,12,5,“ANSWERED”,“DOCUMENTATION”,“1390772486.87”,""
"",“1002”,“5552222”,“from-internal”,“1002”,“SIP/1002-00000000”,“Motif/[email protected]”,“Dial”,“Motif/ggoogleusernamegmailcom/[email protected],300,r”,“2014-01-26 22:09:14”,“2014-01-26 22:10:00”,46,0,“NO ANSWER”,“DOCUMENTATION”,“1390774154.0”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000000”,"",“Congestion”,“5”,“2014-01-26 22:14:52”,“2014-01-26 22:14:52”,“2014-01-26 22:15:05”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390774492.0”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000001”,"",“Playback”,“ss-noservice”,“2014-01-26 22:15:28”,“2014-01-26 22:15:28”,“2014-01-26 22:15:34”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390774528.1”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000002”,"",“Playback”,“ss-noservice”,“2014-01-26 22:23:24”,“2014-01-26 22:23:24”,“2014-01-26 22:23:29”,5,5,“ANSWERED”,“DOCUMENTATION”,“1390775004.2”,""
"",“1002”,“1000”,“from-internal”,""“Don Ireland”" <1002>",“SIP/1002-00000003”,“SIP/1000-00000004”,“Dial”,“SIP/1000,trI”,“2014-01-26 22:42:59”,“2014-01-26 22:43:03”,4,0,“NO ANSWER”,“DOCUMENTATION”,“1390776179.3”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000005”,"",“Playback”,“ss-noservice”,“2014-01-26 22:43:21”,“2014-01-26 22:43:21”,“2014-01-26 22:43:27”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390776201.5”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000006”,"",“Congestion”,“5”,“2014-01-26 22:49:45”,“2014-01-26 22:49:45”,“2014-01-26 22:49:58”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390776585.6”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000007”,"",“Congestion”,“5”,“2014-01-26 22:50:17”,“2014-01-26 22:50:17”,“2014-01-26 22:50:30”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390776617.7”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000008”,"",“Congestion”,“5”,“2014-01-26 22:53:14”,“2014-01-26 22:53:14”,“2014-01-26 22:53:27”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390776794.8”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000009”,"",“Congestion”,“5”,“2014-01-26 22:54:37”,“2014-01-26 22:54:37”,“2014-01-26 22:54:50”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390776877.9”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-0000000a”,"",“Playback”,“ss-noservice”,“2014-01-26 22:56:43”,“2014-01-26 22:56:43”,“2014-01-26 22:56:49”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390777003.10”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-0000000b”,"",“Congestion”,“5”,“2014-01-26 22:57:00”,“2014-01-26 22:57:00”,“2014-01-26 22:57:13”,13,13,“ANSWERED”,“DOCUMENTATION”,“1390777020.11”,""
"",“1002”,“15735552222”,“from-internal”,“1002”,“SIP/1002-0000000c”,“Motif/[email protected]”,“Dial”,“Motif/ggoogleusernamegmailcom/[email protected],300,r”,“2014-01-26 22:58:08”,“2014-01-26 22:58:51”,43,0,“NO ANSWER”,“DOCUMENTATION”,“1390777088.12”,""
"",“1002”,“5735552222”,“from-internal”,“1002”,“SIP/1002-0000000d”,“Motif/[email protected]”,“Dial”,“Motif/ggoogleusernamegmailcom/[email protected],300,r”,“2014-01-26 22:58:57”,“2014-01-26 22:59:34”,37,0,“NO ANSWER”,“DOCUMENTATION”,“1390777137.14”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-0000000e”,"",“Congestion”,“5”,“2014-01-26 23:03:11”,“2014-01-26 23:03:11”,“2014-01-26 23:03:23”,12,12,“ANSWERED”,“DOCUMENTATION”,“1390777391.16”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-0000000f”,"",“Playback”,“ss-noservice”,“2014-01-26 23:03:45”,“2014-01-26 23:03:45”,“2014-01-26 23:03:52”,7,7,“ANSWERED”,“DOCUMENTATION”,“1390777425.17”,""
"",“5735552222”,“s”,“from-sip-external”,""“Cell Phone”" <5735552222>",“SIP/66.54.140.46-00000010”,"",“Playback”,“ss-noservice”,“2014-01-26 23:04:41”,“2014-01-26 23:04:41”,“2014-01-26 23:04:47”,6,6,“ANSWERED”,“DOCUMENTATION”,“1390777481.18”,""

dicko · January 27, 2014, 1:16am

Please try to paste the part of the log that is specific to one call that failed and not all your random other things that apparently don’t work either.

But as a rough guess I suggest that you do not have an inbound route that matches 5735552222, nor do have a trunk that can deliver successfully 5735552222. I suggest you read the wiki here as to how to get the basics working.

If you are going to rely on google for free calls, then expect a terrible disappointment very soon

doni49 · January 27, 2014, 11:36am

Here are logs from two calls (I’m including two because they both have diff info. As to using google for free calls, ironically it’s only the google calls that had even slightly good results. I added the google account only as a way of testing the route. When I call the Google number, the call gets routed to the extension SOMETIMES.

The inbound route’s DID number and CID numbers are both blank – it is my understanding based on the wiki that should make it work for all calls regardless of the DID/CID numbers. I did it this way before trying to get more complicated by worrying about the DID numbers.

doni49 · January 28, 2014, 1:36am

Problem resolved. I contacted callcentric and they had me change some settings around (different than what they previously told me). Incoming and outgoing calls are now working.