Do you know if completecaller and completeagent are shown in the full log? I’ve had a look and they are not there, neither are they in CDR reports. Are these two terms only used by Asternic?
They are in the queue log, which is separate from the logging streams that can appear in the full log. Information in the full log isn’t really intended for accounting, but rather for direct human consumption.
CDRs, CELs and queue logs are the ones intended for machine processing.