Calls are being dropped after 30 minutes. This happens when the employee is talking. See attached. There are no session timers in our FreePBX configuration that I can find. Our employees often have long calls when dealing with patients as well as insurance providers. We are using sipstation unlimited channels with cyberlink/Sangoma cloud hosting (freepbxhosting.com), Free PBX 14, Digium D70 phones.
The configuration is identical to the configuration at another location (but different SIPStation and FreePBXhosting accounts). The second location does not have this issue. The only difference between the two locations is that at the location referenced here call recordings are set to “Force” on inbound and outbound routes while call recording at the second location not having the call limit issue is set to “Don’t Care.”
Is there a time limit for recording a call? If so, is there a way to modify or override that limit?