We have other phones that forward to us from other providers. We have an issue with Asterisk answering the calls to soon. It’s great to get rid of telemarketers, but some providers such as Dialpad and RingCentral keep throwing in a press 1 to accept this call to confirm an answering machine didn’t pick up.
I’m running FreePBX 13 and Asterisk 11.25.3. Under the advance settings of the inbound route I have expermented with turning Signal Ringing on and off, and adding a pause before answer. Neither help.
If you have anything that signals early audio (FAX detection, for example), your provider is recognizing that you actually answer the call to listen for FAX tones. Other “early audio” settings can cause a similar reaction.
We haven’t been able to because that’s the most current version that our software supports. However, I got in the Sangoma server today, and we are going to 16.5. Our new software that’s getting deployed within the next two weeks is not dependent on FreePBX.
The call recording never did work, hopefully the new version will fix that.