Calling Ring Groups and Queues extensions does not work with IVR

General Help
1

The call fails if the Ring Groups and Queues extensions are called from the IVR. If you assign a digit to Ring Groups and Queues, it works.

2

Explain this better please. Are you talking about the Timeout and Invalid Destinations?

3

When I call the IVR and dial Queue 1111, the call fails. If you assign the number 4 to Queue 1111 and when dialing 4 with IVR, the call successfully goes to Queue 1111. Is it possible to make it possible to call Ring Groups and Queues directly from IVR?

4

Queue is fail:

 -- Executing [1111@ivr-1:1] GotoIf("PJSIP/wiland-000001ab", "1?i,1") in new stack
    -- Goto (ivr-1,i,1)
    -- Executing [i@ivr-1:1] Set("PJSIP/wiland-000001ab", "INVALID_LOOPCOUNT=1") in new stack
    -- Executing [i@ivr-1:2] GotoIf("PJSIP/wiland-000001ab", "0?final") in new stack
    -- Executing [i@ivr-1:3] Set("PJSIP/wiland-000001ab", "IVR_MSG=no-valid-responce-pls-try-again") in new stack
    -- Executing [i@ivr-1:4] Goto("PJSIP/wiland-000001ab", "s,start") in new stack
    -- Goto (ivr-1,s,9)
    -- Executing [s@ivr-1:9] Set("PJSIP/wiland-000001ab", "TIMEOUT(digit)=3") in new stack
    -- Digit timeout set to 3.000
    -- Executing [s@ivr-1:10] ExecIf("PJSIP/wiland-000001ab", "1?Background(no-valid-responce-pls-try-again)") in new stack
    -- <PJSIP/wiland-000001ab> Playing 'no-valid-responce-pls-try-again.ulaw' (language 'ru')
    -- Executing [s@ivr-1:11] WaitExten("PJSIP/wiland-000001ab", "10,") in new stack
  == Spawn extension (ivr-1, s, 11) exited non-zero on 'PJSIP/wiland-000001ab'
    -- Executing [h@ivr-1:1] Hangup("PJSIP/wiland-000001ab", "") in new stack
  == Spawn extension (ivr-1, h, 1) exited non-zero on 'PJSIP/wiland-000001ab'
  == MixMonitor close filestream (mixed)
  == End MixMonitor Recording PJSIP/wiland-000001ab

Extention is successful:

    -- Executing [2226@ivr-1:1] GotoIf("PJSIP/wiland-000001a9", "0?i,1") in new stack
    -- Executing [2226@ivr-1:2] Macro("PJSIP/wiland-000001a9", "blkvm-clr,") in new stack
    -- Executing [s@macro-blkvm-clr:1] Set("PJSIP/wiland-000001a9", "SHARED(BLKVM,)=") in new stack
    -- Executing [s@macro-blkvm-clr:2] Set("PJSIP/wiland-000001a9", "GOSUB_RETVAL=") in new stack
    -- Executing [s@macro-blkvm-clr:3] MacroExit("PJSIP/wiland-000001a9", "") in new stack
    -- Executing [2226@ivr-1:3] Set("PJSIP/wiland-000001a9", "__NODEST=") in new stack
    -- Executing [2226@ivr-1:4] Goto("PJSIP/wiland-000001a9", "from-did-direct,2226,1") in new stack
5

You can only direct dial extensions from an IVR, not other destinations.

Perhaps the word ‘extension’ is confusing you. In FreePBX, ‘extension’ means the devices set up in Connectivity->Extensions, not the Asterisk meaning of the word as a sequence of digits.

6

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