This may not make any sense, but I’m trying to figure out if there is a way to lookup the name of someone receiving a call from my PBX. The main reason for this is that I use FOP2 to provide real-time information about who is speaking to who. The problem is that the name of the external caller in our contacts list does not show up on the FOP2 dashboard. For an inbound call, the dashboard will indicate the names of both the internal extension and the name of the external caller (if they are in the contacts database). But an outbound call only shows the internal extension and the number of the external party. I could be wrong, but I think the problem may be resolved if I can somehow route outbound calls through our CID Superfecta scheme.
Now, I know that FOP2 has their own forum, but those of you familiar with it probably know getting answers over there can be difficult. That’s why I turned here for advice. I appreciate any help/suggestions.