I have a weird problem here:
I have a queue with multiple agents and the call position announcment is enabled. (The one that says "You are caller number (1,2). This works fine but the call centre happens to be in the Netherlands and I need this in Dutch. I changed the inbound route language to Dutch and low and behold I do get a Dutch message being played but (according to my Dutch colleagues and my limited knowledge of the language) it says “Press 1 to continue”. (Nothing happens if you press 1).
So my dilema is why is it not playing the Dutch version of the “Your call is next in line and will be answered by the next available representative”
Incidentally when I look at the logs in both instances (selecting English or Dutch) the system plays the files…
queue-youarenext.alaw from /var/lib/sounds/en
queue-youarenext.alaw from var/lib/sounds/nl
What is going on here?!
Thanks in advance.