Our different departments are set up in dual/stacked Ring Group configurations. If there is no answer after ringing the first ring group for 15 seconds, the call gets sent to a secondary ring group that includes more phones. (Done this way to avoid bothering managers as much as possible.) If there is still no answer, the call gets sent up to the operator ring group.
Each ring group is set to have the Caller ID prefix set to a specific value, basically a shortened version of the department name. (Svc1 and Svc2 for the primary & secondary service ring groups for example.) If an operator transfers a call to one of the departmental ring groups and that call is not answered, when it bounces back to the operator there is no indication that the call was returned rather than a new call.
I’m guessing I am misinterpreting what the caller ID prefix setting in the ring group does, but can’t find anything else that might be able to indicate to the operator that an incoming call has already been sent to a department & returned unanswered. Anyone have any ideas of what I could do to accomplish this? (Basically, be able to prepend Svc2: to a call being sent to the operator ring group from the service ring group?)