Caller ID not working

General Help
1

Hi all

FreePBX 13.0.190.7 / Asterisk 13.7.2

I’m experiencing a problem all of a sudden when internal caller ids are now showing.

If ext 637 John Doe calls user at 638 Jane Doe the caller id is not showing up on user 637 phone

I have two location with the same setup and this only occurs at one location.

Thanks in advance.

2

This is not Caller ID, it is rpid (remote party ID). Enable under you extensions.

3

Thanks for the response @lgaetz I verified that it is on and it is still not working

4

The only way I know of to get the internal CID “exported” is through an Intracompany route. Make sure your outbound routes are set correctly WRT the type of outbound connection.