When you specify a HTTP source for Caller ID lookup requests, this lookup can sometimes take a lot of time to get processed ( > 10 seconds). Since the caller isn’t aware of this, he/she might hangup because there is no response.
Would it be possible to enable specifying a time-out for lookups?
Also, it looks like in the mentioned situation (caller hangs up during CID lookup) there is no entry in the CDR log, so you aren’t aware of the lost call till the caller calls again and tells you.
TIA
Peter