Callback when employees are busy

configuration
Tags: #<Tag:0x00007f7031463f68>

(Justin Knapp) #1

I am trying to set up a way for callers to receive a callback once they are next in line/after employees are available to receive the call. Is there a commercial module that exists for this or a way to configure this in FreePBX?


(Lorne Gaetz) #2

The VQ Plus module allows callers waiting in a queue to elect to be called back when their turn comes up.


(Communication Technologies) #3

https://wiki.freepbx.org/display/FPG/VQ+Plus-Admin+Guide

https://wiki.freepbx.org/display/FPG/Queue+Callback+Module